We understand how frustrating it is when a stick breaks, and we want to help get you back on the ice as quickly as possible. Please review our warranty policy below.
Coverage & Timelines
-
45-Day Warranty: Standard coverage for manufacturer defects.
-
30-Day Warranty: Applies to Deal Sticks, Custom Team sticks, Collegiate/Pro use, and minor cosmetic issues (chips/blemishes).
-
46–90 Day Support: If your stick breaks after the initial period, we offer a 30% discount toward a new stick.
Please note: Coverage excludes damage from abuse, negligence, or misuse. Our sticks are designed specifically for on-ice play within recommended height and weight ranges.
How to Submit a Claim
-
Start Your Claim: Fill out the [Warranty Form]. You must provide your original purchase receipt to qualify.
-
Provide Proof: Either ship the stick to us within 10 days or submit three clear photos: the full stick, the SKU, and a close-up of the break. We will review your claim within 3 business days.
-
Finalize: If approved, complete the required Warranty Processing Fee. If the item is out of stock, we will issue a store credit for the value of your stick.
Note: You may avoid shipping costs by picking up your replacement at our Fargo office (1102 Page Dr S).
Have any questions about the claim process or your eligibility?
Call: 701-306-2132
Email: haggardhockey15@gmail.com
Contact Us
